Department Leaders Academy Cohort B 5/9/23 -8/29/23

People Leadership (7 sessions) Virtual Instructor Led

• Leading Retail during times of uncertainty

• Participants will learn effective conflict resolution skills and how to productively deal

with difficult people

• Participants will learn tools and techniques to hire top talent

• Participants will learn how to use effective communication styles with their teams

• Participants will learn coaching skills to drive employee engagement and performance

• Participants will understand the difference between the generations in the workplace and

how to engage them

Financial Acumen (4 sessions) Virtual Instructor Led

• Participants will learn the difference between margin and markup, and how to calculate SRP

• Participants will learn how to calculate distribution and using the contribution formula

• Participants will learn how to calculate CGP, SPLH

• Participants will learn effective labor scheduling

• Participants will learn process improvement practices

Retail Sales and Operations (4 sessions) Virtually Instructor Led

• Participants will be able to establish key department standards

• Participants will learn strategies to drive incremental sales

• Participants will learn how to discover customer shopping patterns

• Participants will learn strategies to increase sales per customer

Tuition is $1,995